Desktop Support Technician

Number of hires for this role: 1

*Local Candidates Only*

This is a full time, hourly position. This position will require working in partnership with customers by advising them on how to use information technology to meet their business objectives or overcome problems. Our Desktop Technicians work to improve the structure and efficiency of business IT systems. This position will report to the Service Manager and will be assigned tasks from the Service Manager as necessary.

Qualifications:

• Answering support calls from customers
• Troubleshooting servers, workstations, printers, switches, routers, etc…
• Advising clients on options for technology decisions
• Configuring, installing, and supporting Client/Server networks and Peer to Peer Networks
• Defining scopes of projects as well as project management
• Clarifying customer’s system specifications, understanding their work practices and the nature of their business
• Must be willing and able to provide personal transportation to and from customer locations (mileage will be reimbursed at the federal mileage rate)
• Must carry a Smart Phone (will be reimbursed for data plan and minutes)
• Must be team oriented
• Must have excellent communication skills (written and verbal) Must maintain a professional demeanor at all times

Education/Experience:

• Bachelor’s Degree in Management Information Systems or at least 3 years of work experience preferred
• Microsoft Certified Professional a plus
• Must be willing and able to lift 50-70 lbs.

Job Type: Full-time

Pay: $37,500.00 - $42,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• On call

Education:

• Associate (Preferred)

Experience:

• Windows: 1 year (Preferred)
• Active Directory: 1 year (Preferred)

Work Location: Multiple locations

Work Remotely: Temporarily due to COVID-19