Choosing a Printer and Copier Maintenance Plan for Small Business

Many businesses have started to limit the amount of printing they do, but some companies simply can’t. If your business relies on its printers and copiers, it can be a real challenge to find a reliable and knowledgeable provider. So, we thought we would provide a few tips on what to look for in a printer/copier company.

They Are Available

If you are going to use a company to support crucial infrastructure, they are going to have to be available for consultation. They need to be able to communicate clearly so there aren’t moments that you are frantically looking for support and they are nowhere to be found. 

They Are Proficient

Any printer and copy repair provider should be proficient in fixing the copiers and printers they need to fix. Copiers and printers are complex machines that need all parts working in unison. If one thing is off, it can have a major impact on the effectiveness of the machine. Any printer and copier repair provider should have qualified technicians that understand the hardware your business uses and can fix problems quickly (or even remotely). 

They Are Proactive

Speaking of remote services, printers and copiers don’t only face hardware problems. Having a support professional that can proactively update software to provide the most up-to-date and reliable experience—and be there when the machine malfunctions—is harder to find than you may think. This also extends to hardware. The best providers have the parts you need in stock. This can be the difference between waiting hours and waiting days for printer and copier support.

They Are Valuable

Having a printer and copier maintenance technician that also is proficient with other forms of IT support and maintenance can provide substantial value for organizations that can’t begin to limit their printing. If you can get a managed IT services provider that also has the proficiency in dealing with crucial accessories like printers and copiers, it can bring a lot of value to your business.

If you would like to learn more about how Capital Business Machines can help you solve your printing and copier challenges, reach out to us at 501-375-1111 today.