Building a Reliable Remote Workforce with Managed IT Services

Remote work has been a popular topic for a few years, but over the past year, with so many people forced into working from home, a lot has been written about it. Today, we wanted to briefly talk about some of the technology that is suggested for the remote business, and what we can do to help you support remote workers. 

What Tools Do You Need for Remote Work?

If your business is going to effectively (and securely) support remote workers, your IT infrastructure needs to include:

• Secure, encrypted access to your office network (via a VPN, or Virtual Private Network).
• Communication tools, such as Voice over IP, video conferencing, and instant messaging.
• Employees need devices at home that can reliably perform the tasks required of them.
• Security awareness is still a critical piece, even when working remotely.

What About IT Support? 

Heading into last March the prevailing sentiment around the business world was that businesses were better off operating from a brick and mortar location than having a truly remote workforce. The loss of productivity was the major consideration, but there were (and are) questions about how to support a remote workforce; especially one that is effectively BYOD (Bring Your Own Device). 

Once the pandemic hit, many businesses, afraid as the realities of the time started to kick in, jumped into the remote workforce pool with both feet. Many of these businesses were not prepared to do so. While it is true that a remote workforce demands that a business leans on the IT, many businesses simply weren’t set up for this eventuality and it hindered their ability to do business.

At Capital Technology Group , our professional technicians were ready to help businesses transition from on-site to remote and we’ll be here to help transition back when our clients decide it’s time. We prioritize flexible and scalable solutions that promote productivity, operational efficiency, and most of all, security.  Without a plan to promote those three ideals, you just have pieces of technology that are constantly in jeopardy of corruption, failure, and misuse. 

Our comprehensive support strategy is deployed in three ways. They are:

• We Get You the Tools - Not only do we use cutting-edge tools to monitor your existing hardware and remote connections, we also can procure the necessary tools that your business would need to get the most out of its human resources.
• We Thoroughly Monitor and Manage - Using those cutting-edge tools, we are able to completely monitor and manage your business’ network and infrastructure, ensuring that if something were to gain access to your network, that it is removed before it becomes an operational problem for your business. 
• We Follow Through - In our business, we realize there is absolutely no room for error. Our team, that is made up of technicians and business consultants, can help put you in the position to actually fit your IT management and support, to your business’ current needs; and, while keeping an eye on the future IT needs of your business. 

Sure, our main purpose is to keep your IT working as intended and eliminate downtime, but we can also provide you with powerful consulting tools, best-in-area technology procurement, and professional installation of IT tools that can absolutely transform your business. If you would like to talk to one of our consultants about getting the IT and the IT support your business needs right now, give us a call today at (501) 375-1111.