How VoIP Can Help the Business that Adopts It

For all the communication services and tools available to businesses nowadays, the telephone remains a staple in everyday processes—despite it often being difficult to manage and expensive to maintain. This is largely because today’s technology enables businesses to use a telephone system that exceeds the capabilities once provided by telephony, for a far more manageable investment.

Let’s take a few moments to explore how Voice over Internet Protocol (VoIP) telephony is so useful to businesses.

A Quick Overview of VoIP

Voice over Internet Protocol is a means of delivering a telephone system via the Internet, rather than investing in an additional, dedicated phone service. Available in different tiers, VoIP has proven reliable and responsive to change. This can largely be attributed to the use of cloud-based solutions to support these networks.

By using VoIP, a business can see quite a few perks come its way:

• Simple management – With the option to host VoIP in-house or in a dedicated cloud server, it becomes much easier to make painless changes to the configuration of your solution.
• Mobility – As VoIP uses the Internet as its data connection, it doesn’t need to be constrained to a stationary physical infrastructure. While a desktop phone can be made compatible with VoIP, a dedicated application on a mobile device can also be used.
• Cost efficiency – By its very nature, VoIP enables a business to consolidate its operational expenses where communications are concerned. Rather than dedicating valuable dollars to yet another service, VoIP only requires an Internet connection to operate while offering many features you’d have to pay extra to a phone company for.
• Business integrations – Many lines of business and office management applications have the capability to cooperate with VoIP services, helping to streamline daily processes.
• Comprehensive features – As alluded to above, VoIP comes standard with many advanced call features and options for a business to take advantage of, like call waiting, call forwarding, conferencing capabilities, and instant messages.

Capital Technology Group is here to help you manage your business’ IT so that it can better fulfill your needs. Learn how we can help you take advantage of VoIP and other services by calling (501) 375-1111 today.